Handled with care.
Works are packaged intentionally and prepared for transit with respect for their material, scale, and collectible nature.
Shop the Exhibition · Collector Care
Thank you for supporting the artwork of HAIIILEEN. Each piece sold through Shop the Exhibition is handled as a collectible artwork object—packaged with care, documented with intention, and sent from the studio to its next home.
Works are packaged intentionally and prepared for transit with respect for their material, scale, and collectible nature.
If anything arrives damaged, clear photos of the artwork and packaging help us support the claim process quickly.
Collectors are encouraged to request details, additional visuals, or guidance before completing a purchase.
Policy Overview
Because many HAIIILEEN works are original, limited, custom, handmade, or studio-produced in small quantities, this policy protects both the collector and the integrity of the work.
All original artworks are considered final sale.
Because each piece is unique, one-of-one, or studio-produced in limited form, returns or exchanges are not accepted once a purchase has been completed.
Limited edition works, prints, and special edition objects are generally non-returnable and non-refundable unless:
If an artwork arrives damaged, please notify us within 48 hours of delivery.
Please include clear photographs of the artwork, packaging materials, shipping box, and shipping label so we can review the issue and support any insurance claim.
After review, we will determine the most appropriate resolution, at our discretion, which may include:
If you receive an item that is not the artwork you ordered, please contact us within 48 hours of delivery so we can correct the issue.
Orders may only be cancelled before the artwork has shipped. Once an artwork has shipped, the order cannot be cancelled.
Custom commissions, personalized objects, made-to-order works, and specially produced artworks are non-refundable and non-returnable because they are created specifically for the collector.
If a return is approved under exceptional circumstances, the artwork must be returned in original condition with all packaging materials. Unauthorized returns will not be accepted.